ProTech Heat-Cool, LLC. Deposits & Refunds

1. Introduction: This Deposit Policy ("Policy") is a legally binding agreement between ProTech Heat-Cool, LLC ("Company", "we", "us", "our") and the Customer ("Customer", "you", "your"). It governs the terms and conditions under which deposits are collected, used, retained, and, where applicable, refunded in the course of business operations.

2. Deposit Requirement: A monetary deposit is mandatory for all service engagements and equipment purchases. The specific deposit amount, constituting a percentage of the total estimated project cost, will be stipulated in the service agreement or purchase order ("Agreement").

3. Purpose of Deposit: Deposits are collected to secure the allocation of resources, including but not limited to, labor, equipment, and administrative support necessary for the execution of the agreed services. The deposit signifies the Customer's commitment to proceed with the transaction as per the terms of the Agreement.

4. Non-Refundable Nature of Deposits: Except as explicitly provided in this Policy, all deposits are non-refundable. The deposit will be retained by the Company to offset the costs related to the reservation, procurement, and potential loss of other business opportunities as a result of committing resources to the Customer’s project.

5. Cancellation and Modification: In the event of a project cancellation or modification request by the Customer, the Company shall evaluate the impact on resource allocation and incurred costs. Depending on the stage of project initiation and resource commitment, a portion of the deposit, as deemed appropriate by the Company, may be retained to cover these costs.

6. Project Postponement: Should the Customer request a postponement of the project, the Company may, at its discretion, agree to hold the deposit for a rescheduled date. The terms of rescheduling, including any price adjustments due to changes in market conditions or resource availability, shall be mutually agreed upon and documented in a revised Agreement.

7. Final Payment and Deposit Application: Upon completion of the project or delivery of the purchased equipment, the Customer shall remit the remaining balance of the total project cost. The deposit shall be credited against the final invoice, with the balance reflecting any additional charges or adjustments as per the Agreement.

8. Legal Compliance: This Policy is drafted in compliance with relevant laws and regulations. The Company reserves the right to modify this Policy in accordance with changes in legal requirements, business practices, or other pertinent circumstances.

9. Dispute Resolution: Any disputes arising from or related to this Policy shall be resolved through negotiation. If an amicable resolution cannot be reached, disputes shall be subjected to arbitration or legal proceedings as per the governing law stipulated in the Agreement.

10. Contact Information: All inquiries and communication regarding this Deposit Policy should be directed to the designated representative of ProTech Heat-Cool, LLC. Our commitment to customer service includes ensuring clarity and understanding regarding our deposit practices.

UPDATED 01/07/23